Shipping policy
Processing Time
- Orders are processed within 2-5 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
Shipping Time & Delivery Estimates
- Our products are shipped from our international suppliers, primarily from China.
- Estimated delivery times vary based on location:
- USA & Canada: 10-25 business days
- Australia & New Zealand: 10-30 business days
- UK & Europe: 10-25 business days
- Rest of the World: 15-40 business days
- Delays may occur due to customs clearance, carrier issues, or peak seasons.
Shipping Costs
- We offer free standard shipping on all orders unless otherwise stated.
- Expedited shipping (if available) will be displayed at checkout with applicable fees.
Tracking Information
- Once your order ships, you will receive a tracking number via email.
- Some tracking updates may take a few days to reflect on the carrier’s system.
Customs, Duties & Taxes
- Orders may be subject to import duties, taxes, and customs fees based on your country's regulations.
- These charges, if applicable, are the buyer’s responsibility.
Lost or Delayed Shipments
- If your order has not arrived within 45 business days, please contact us at [your email/contact form].
- We will investigate and, if necessary, issue a replacement or refund.
Incorrect Shipping Address
- Please ensure your shipping address is correct before placing an order.
- We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returns & Refunds
- As our products ship directly from suppliers, we only accept returns for damaged or defective items.
- For more details, refer to our Return Policy.
For any questions regarding your order, feel free to reach out to us at info@thewalnutwood.com